Shipping Policy

Introduction

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver Products, Services, and Food Orders placed through our platform. A clear shipping policy includes processing times, delivery methods, shipping costs, tracking information, delivery restrictions, and handling of delays or damaged orders.

1. Order Processing

Physical Products

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Food Orders

• Food orders are prepared immediately after order confirmation.
• Preparation and delivery times may vary based on restaurant workload, weather conditions, and traffic.

Services

• Digital or service-based orders do not require physical shipping.
• Service bookings and confirmations will be delivered via email, SMS, or within the customer dashboard.

2. Shipping & Delivery Time

Delivery timelines are estimates and may vary due to unforeseen circumstances.

3. Shipping Charges

Products

• Shipping charges are displayed during checkout.
• Free shipping may be available on eligible orders above a specified purchase value.

Food Orders

• Delivery fees depend on distance, restaurant location, and demand conditions.

Services

• No shipping charges apply to digital services unless specifically stated.

4. Delivery Areas

• We currently deliver to selected serviceable locations.
• Delivery availability is determined by the customer's postal code or delivery address.
• Some remote locations may require additional delivery time.

5. Order Tracking

For eligible shipments:

• Customers will receive a tracking number via email or SMS.
• Real-time tracking may be available through the website or mobile application.

6. Failed Delivery Attempts

A delivery may be considered unsuccessful if:

• The customer is unavailable at the delivery location.
• Incorrect or incomplete address details are provided.
• The customer refuses to accept the order.

Additional delivery charges may apply for re-delivery requests.

7. Food Delivery Conditions

• Customers must ensure someone is available to receive the food order.
• Food quality and freshness are guaranteed only upon delivery.
• Food items are generally non-returnable unless:
  • Wrong items are delivered.
  • Items are damaged or spoiled.
  • The order is incomplete.

Complaints should be reported within 2 hours of delivery.

8. Service Delivery Policy

For digital and professional services:

• Service activation begins after payment confirmation.
• Delivery timelines depend on the selected service package.
• Delays caused by incomplete customer information may extend delivery schedules.

9. Damaged, Lost, or Missing Orders

If an order arrives damaged, lost, or incomplete:

• Contact customer support within 48 hours of delivery.
• Provide order details and supporting photographs (if applicable).
• Our team will investigate and provide an appropriate resolution, including replacement, refund, or store credit where applicable.

10. Delays Beyond Our Control

Delivery may be delayed due to:

• Natural disasters
• Severe weather conditions
• Government restrictions
• Strikes or transportation disruptions
• High order volumes during festivals or promotional events

Customers will be informed of significant delays whenever possible.

11. International Shipping

• Delivery times vary by destination.
• Customers are responsible for customs duties, taxes, and import charges imposed by their country.
• Customs clearance procedures may cause additional delays.