Privacy Policy

Introduction

Kiratt (“Company”, “we”, “our”, “us”) values the trust you place in us and recognizes the importance of secure transactions and information privacy. This Privacy Policy describes how Kiratt and its affiliates, partners, service providers, and related entities collect, use, share, and otherwise process your personal data through our Platform.

While you may browse certain sections of the Platform without sharing personal information, please note that we primarily operate within India and your personal data will be stored and processed in India.

By accessing the Platform, providing your information, or availing any product or service, you agree to be bound by this Privacy Policy, our Terms & Conditions, and applicable laws of India. If you do not agree, please do not use our Platform.

1. Collection of Your Information

When you use our Platform, we collect and store information provided by you from time to time. Once you provide your personal data, you are not anonymous to us.

We may collect and analyze your data relating to:

• Buying behavior
• Browsing patterns
• Preferences and interests
• Service usage

This helps us improve user experience, optimize services, and provide personalized recommendations.

We may also collect technical information such as:

• IP address
• Browser type
• Device information
• Navigation data

2. Personal Information

• Name
• Email address
• Mobile number
• Shipping and billing address
• Payment details (processed securely via third-party providers)

You may choose not to provide certain information, but it may limit your access to certain features.

3. Account, Orders & Service Data

When you:

• Create an account
• Place an order
• Book a service

We collect relevant details including:

• Order history
• Service bookings
• Transaction records
• Preferences and feedback

4. Communication Data

• Contact customer support
• Send emails or messages
• Provide reviews or feedback

This information is used for resolving disputes, improving services, and customer support.

5. Use of Your Information

• Processing orders and service bookings
• Delivering products and services
• Managing payments and transactions
• Providing customer support
• Improving user experience
• Personalizing content and recommendations
• Preventing fraud and misuse
• Complying with legal obligations

We may also use your data for marketing and promotional purposes (with your consent).

6. Permissions & Access

• Device information
• Location data
• Camera or gallery (for uploads)

7. Cookies

• Analyze website traffic
• Improve functionality
• Personalize user experience

You may disable cookies via browser settings, but some features may not work properly.

8. Sharing of Personal Data

• Payment gateways (e.g., Razorpay)
• Delivery/logistics partners
• Service providers/vendors
• Technology and support providers

We do not sell your personal data to third parties.

We may also share data:

• To comply with legal requirements
• To prevent fraud
• To enforce our policies

9. Third-Party Services

Our Platform may include third-party services or links. For service bookings, your data may be shared with verified vendors to complete your request. These vendors are obligated to use your data only for service fulfillment.

We are not responsible for third-party privacy practices and recommend reviewing their policies.

10. Data Security

• SSL encryption
• Secure servers
• Restricted access

However, no method of transmission is completely secure.

11. Advertisements

We may use third-party advertising services that display personalized ads based on user behavior. You can opt-out through device or browser settings.

12. Children’s Privacy

Our Platform is intended for users above 18 years of age. We do not knowingly collect personal data from minors.

13. Data Retention

• To provide services
• To comply with legal obligations
• To resolve disputes

We may retain anonymized data for analytics.

14. Your Rights

• Access your personal data
• Update or correct information
• Request deletion
• Withdraw consent
• Opt-out of marketing communications

Requests can be made via contact details below.

15. Your Consent

By using our Platform, you consent to:

• Collection
• Storage
• Processing
• Sharing of your personal data

16. Changes to Privacy Policy

Kiratt reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on the Platform.

17. Delete Account

If you wish to delete your account, you may request account deletion by contacting us via email.

Please send your request to kirattecommerce@gmail.com from your registered email ID.

Once we receive your request, our team will verify your identity and process the account deletion within 5-7 working days.

Please note that once your account is deleted, all your personal information, order history, and associated data will be permanently removed and cannot be recovered.